Tensaw is a platform for building and operating RCM agents safely. Every product shares the same foundational building blocks — creating a coherent, governable, and extensible system.
Inbound events and triggers from systems and humans. An ERA received, a denial posted, a patient question, a payer response, a missing document alert. Signals are the raw material of operations.
Structured work items with context, SLA, owners, and status. One case per problem — not per message. Cases deduplicate, track lifecycle, and provide the single source of truth for every piece of work.
Governed capabilities agents can execute. Each skill defines its inputs, tools, permissions, business rules, evidence requirements, confidence thresholds, and escalation triggers. Skills are versioned and approved.
EHR/PM systems, clearinghouses, payer portals, telephony, email, RPA bridges, document stores, and more. The connector layer abstracts system complexity so skills can focus on business logic.
Every action is explainable and reviewable. The platform captures what happened, what data was used, what the agent decided, what evidence supports it, and who approved it. This is structural — not optional.